At Strato Tech Shop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your new gadget, we are here to help.
1. Returns
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You have 30 calendar days to return an item from the date you received it.
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To be eligible for a return, your item must be unused and in the same condition that you received it.
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The item must be in the original packaging, including all cables, manuals, and accessories that came with the product.
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Your item needs to have the receipt or proof of purchase.
2. Refunds
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Once we receive your item, we will inspect it and notify you that we have received your returned item.
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We will immediately notify you of the status of your refund after inspecting the item.
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If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges (Damaged or Faulty Items)
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We only replace items if they are defective or damaged upon arrival.
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If you receive a faulty tech product, please contact us immediately at info@stratotechshop.com with photos or a short video of the defect. We will arrange a swift replacement for you.
4. Shipping for Returns
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Non-Returnable Items
Certain items cannot be returned:
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Software products or digital downloads.
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Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
6. Contact Us
If you have any questions on how to return your item to us, contact us:
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Email: info@stratotechshop.com
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Phone: +92 3411936830